expect the unexpected

Published 4.21.2006 by a•pril | E-mail this post

Ha! I was stumbling around on the web this afternoon and came across a post titled, "Creating a Site Schematic" on Joshuaink.com -- and it struck a major chord. I found myself in just this same situation recently... oh, say around... yesterday. Here's an excerpt:

It's not what we were expecting...

"...the client says nothing until the launch [of the website] and then realises they had actually wanted something different after all.

The bottom line is, I have had to learn, sometimes the hard way, that although a client may nod and agree with everything you are saying, they could well be thinking about the holiday in the Caribbean they are about to take, and it won't be until half way through the project that they will reveal the truth, ooooh! is that what you meant, I misunderstood can we change it?"

If you're a web designer, or graphic designer, you'll no doubt relate! For more smiling-to-yourself-while-nodding-your-head, read this complete post at the very pretty and springtime fresh, Joshuaink.com.